Shipping Policy

At HEORSHE, we are committed to providing a smooth and reliable delivery experience. Please review the shipping information below before placing your order.

Shipping Coverage

We currently ship to the United States only.

Shipping Fees

We offer free door-to-door delivery.

Order Processing & Delivery Time

Total delivery time = Processing Time + Transit Time.

Handling Time: Typically 1–2 business days
Transit Time (US Warehouse): 5–7 business days

Please note that delivery times are estimates only and may be affected by holidays, weather conditions, carrier operations, or other unforeseen circumstances.

Delivery Address Policy

To ensure your order is delivered smoothly, please review the following delivery address policy carefully.

1. Provide a Complete and Accurate Address

To help ensure timely delivery, please make sure your shipping address is complete and accurate at checkout. An incomplete or incorrect address may result in delivery delays, failed delivery, or return of the package.

Providing a correct and deliverable shipping address is the customer’s responsibility. HEORSHE is not responsible for returned, delayed, or undeliverable packages caused by incomplete, inaccurate, or invalid address information.

If your package is delivered to a designated pickup point, such as a parcel locker or local agent, you are responsible for collecting it promptly. HEORSHE is not responsible for any loss or damage resulting from failure to collect the package in a timely manner.

2. Order Completion and Delivery Proof

An order is considered complete once the carrier’s tracking information shows the package as delivered.

If the tracking status shows “Delivered” but you have not received your package, please contact the carrier and your local post office directly for further assistance, as they have the most detailed delivery records.

3. Need to Update Your Address?

If you need to change your shipping address after placing an order, please contact us immediately at customerservice@heorshe.com. We will do our best to assist you before your order enters the processing stage.

Track Your Order

You will receive a shipping confirmation email once your order is ready to ship. Most orders are shipped within 1–2 business days after they are placed.

Your shipping confirmation email will include your shipping details, tracking number, and a link to track your package.

To track your order on us.heorshe.com, please log in to your account to view your order information. You may also contact HEORSHE customer support for shipping and tracking assistance.

Email: customerservice@heorshe.com